Packet Return Desk

Effective date: 18 July 2026

1. Our packet promise

Every packet leaving BAHAMUT COMMERCE is checked for seal integrity, labelling, and packaging soundness. If your delivery falls short, review the eligibility criteria below.

2. When we will review a claim

• Wrong cultivar or SKU compared to your order confirmation.
• Shipment lost in transit or not delivered within the stated window.
• Packets arrive crushed or with broken moisture seals — notify us within 7 days with photographs.

3. When claims are declined

• Opened foil where germination viability may be compromised.
• Packets stored in direct sunlight or high humidity after delivery.
• Items returned without batch label or SKU reference.

4. How to report an issue

Email bahamutcommerce@gmail.com or open a Track & Support ticket within 7 days of delivery. Include your order number, a brief description, and clear photos of the packet and outer packaging.

5. Remedies

Approved claims may receive a replacement packet, store credit, or refund to the original payment method within 7–10 business days.